How Soon Can We Deliver?
If you've ordered it, its cos you're desperate for it...we get that! Thats why we try to ship your order out on the same day we receive it, and we only use premium express services. You can expect to receive all in stock items within 3-5 days.
When Do We Deliver & How Will You Know?
You will always be notified when your order has been handed over to our delivery company of choice, and you'll see a tracking number which you can click and use to follow the progress of your item.
Small and Medium items will deliver to you as soon as possible, and if you miss them they will either attempt redelivery or will give you the opportunity to reschedule to suit you. You can even arrange to collect at a pick up point if thats easier.
Larger items are a little trickier (for us, not you), and you may receive a call, text message or email from the delivery company in order to schedule a convenient time for you to receive your delivery. It's extremely efficient and painless...we've been doing this for a while now!
The table below shows these costs in more detail, and will be applied automatically at checkout.
Should you have any queries at all, please do not hesitate to contact us via email firstname.lastname@example.org, and we will be happy to assist you.
Please note. Shipping costs quoted at the time of order for international shipments can be subject to change. If there are any increases to costs once your order has been packed in our warehouse, we will be in touch to discuss before we ship any goods.
|DELIVERY METHOD||TRANSIT TIME||COST||ORDERING TIME||EXTRA INFORMATION|
£4.95 (Under £100)
Free (Over £99)
|Any||Excludes Weekend Delivery|
PRODUCTS ON PRE ORDER
If all items purchased are on pre-order, these will be not be delivered until the date specified at the time of ordering.
If your order consists of both in stock and pre-order items, the in-stock items will be delivered within our normal timeframe.
Where pre-order items are due into stock within two weeks of your order being placed, we will hold the entire order to combine delivery at the earliest opportunity.
Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly. Whilst we endeavour to provide accurate dates of delivery on Preorder items, most items are hand made for us overseas and therefore can fluctuate. If you are unsure, you should allow up to 12 weeks.
We always take full payment for pre-order items due to the high demand nature of our items, to ensure these are secured and reserved for you.
For products that exceed size/weight limits for standard delivery, we will use a two-man delivery service. This includes, but is not limited to, larger furniture and furniture sets.
Our two-man courier will contact you directly to arrange a convenient delivery date. This can be up to 7 days from placing your order. You will receive a courtesy call one hour before delivery.
When it comes to carriers, we only work with the best (such as UPS, DPD, Fedex, Arrow XL). It isnt easy moving product from A to B, and when its furniture it becomes super tricky! Where we can send an item loose packed, parcel post, we will. But when an item has the slightest chance of damage, we dont take any chances and may choose to palletise your item. It may look like overkill to receive a small item, diligently wrapped and strapped to a pallet, but trust us...its for the good of your beautiful handmade product.
In cases where we select palletised delivery, the service will be curbside which means that the driver is obligated to remove the item palletised from his vehicle and place it at the end of a driveway (curbside). He is not obligated to remove the item from the pallet, remove the pallet, or take the item to the front door. This is of course at the drivers discretion.
We endeavour to meet all our advertised delivery times, however in the case of Force Majure and adverse weather conditions there may be occasions where we cannot meet these. If this is the case, we will inform you promptly.
When your delivery arrives, please check it carefully whilst your driver waits (which he must do by law). You should check for signs of damage to the packaging and should open and inspect the item to ensure it is what you ordered. as once signed for by you or on your behalf we cannot replace, refund or accept any claims for issues relating to the item.
If you are not satisfied with the condition or your item in general when it arrives, please do not sign and accept the parcel as a signature denotes that you are completely happy with your item. No claims can be made retrospective of this.
Please contact us at email@example.com to report the issue if you have had to refuse delivery of your item.
As always, in the digital age in which we live in, the easiest way to get in touch with us is by email. Please email your query to firstname.lastname@example.org and include any information you may have (such as order number, tracking number or such). We will log your case and respond within 24 hours, our promise.
Our Opening Times:
Monday – Thursday (excluding bank holidays)
8:30am to 5:00pm
Friday (excluding bank holidays)
8:30am to 2:00pm