What Is Fair Delivery?
We could have offered FREE DELIVERY across the board and hidden this cost by hiking our prices, like a lot of retailers do, but we felt that would be cheeky. So instead we just charge one price for the largest item in your order.
So How Much Do We Charge For Delivery?
SMALL THINGS cost £4.95 to deliver (includes lamps, side tables, bed linen and other small squidgy things)
MEDIUM THINGS cost £14.95 to deliver (includes coffee tables, footstools, mirrors and other mid-sized bits)
LARGE THINGS cost £19.95 to deliver (includes TV Cabinets, sideboards, benches). Please note that an order consisting of several medium items (ie 6 x Bar Stools) will be treated as a Large Delivery.
OVERSIZE THINGS cost £29.95 to deliver (includes things like beds, mattresses, sofas, kitchen tables, dressers, bookcases and other 2 man specialist handling type things).
How Soon Can We Deliver?
If you've ordered it, its cos you're desperate for it...we get that! Thats why we try to ship your order out on the same day we receive it, and we only use premium express services. You can expect to receive all in stock items within 3-5 days. Preorder items may take as long as 12 weeks, but these will be marked clearly on site at the time of ordering and payment.
When Do We Deliver & How Will You Know?
You will always be notified in when your order has been handed over to our delivery company of choice, and you'll see a tracking number which you can click and use to follow the progress of your item.
Small and Medium items will deliver to you as soon as possible, and if you miss them they will either attempt redelivery or will give you the opportunity to reschedule to suit you. You can even arrange to collect at a pick up point if thats easier.
Larger items are a little trickier (for us, not you), and you will receive a call, text message or email from the delivery company in order to schedule a convenient time for you to receive your delivery. It's extremely efficient and painless.
The table below shows these costs in more detail, and will be applied automatically at checkout.
Should you have any queries at all, please do not hesitate to contact us via email email@example.com, and we will be happy to assist you.
Please note. Shipping costs quoted at the time of order for international shipments can be subject to change. If there are any increases to costs once your order has been packed in our warehouse, we will be in touch to discuss before we ship any goods.
|DELIVERY METHOD||TRANSIT TIME||COST||ORDERING TIME||EXTRA INFORMATION|
|Any||Excludes Weekend Delivery|
|Before 2pm||Excludes Weekend & Two Man Products|
|Before 2pm Friday||Excludes Weekend & Two Man Products|
|Two Man||Up To 7 Days||£29.95(All)||Any||You will be contacted directly by our courier to arrange a convenient delivery date.|
|Two Man Next Day||Next Weekday||£39.95(All)||Before 11am||Delivery Is By Pallet Courier & Could Be Curbside Only At The Driver's Discretion|
|Two Man Saturday||Next Saturday||£49.95(All)||Before 11am||Delivery Is By Pallet Courier & Could Be Curbside Only At The Driver's Discretion|
PRODUCTS ON PRE ORDER
If all items purchased are on pre-order, these will be not be delivered until the date specified at the time of ordering.
If your order consists of both in stock and pre-order items, the in-stock items will be delivered within our normal timeframe. The pre-order items will not be delivered until the date specified at the time of ordering.
Where pre-order items are due into stock within two weeks of your order being placed, we will hold the entire order to combine delivery at the earliest opportunity.
Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly.
For products that exceed size/weight limits for standard delivery, we will use a two-man delivery service. This includes, but is not limited to, larger furniture and furniture sets. Don't worry, you dont need to do anything. If we think its necessary, we will select it for you.
Our two-man courier will contact you directly to arrange a convenient delivery date. This can be up to 7 days from placing your order. You will receive a courtesy call one hour before delivery.
When it comes to carriers, we only work with the best (such as UPS, Fedex, TNT). It isnt easy moving product from A to B, and when its furniture it becomes super tricky! Where we can send an item loose packed, parcel post, we will. But when an item has the slightest chance of damage, we dont take any chances and may choose to palletise your item. It may look like overkill to receive a small item, diligently wrapped and strapped to a pallet, but trust us...its for the good of your beautiful handmade product.
In cases where we select palletised delivery, the service will be curbside which means that the driver is obligated to remove the item palletised from his vehicle and place it at the end of a driveway (curbside). He is not obligated to remove the item from the pallet, remove the pallet, or take the item to the front door. This is of course at the drivers discretion.
We endeavour to meet all our advertised delivery times, however in the case of Force Majure and adverse weather conditions there may be occasions where we cannot meet these. If this is the case, we will inform you promptly.
Our Opening Times:
Monday – Thursday (excluding bank holidays)
8:30am to 5:00pm
Friday (excluding bank holidays)
8:30am to 2:00pm