The safety and health of our customers, employees, and partners is our top priority. Our delivery partners are committed to following all public health and safety guidelines and as a result, there may be occasional delays in some regions.
What is 'Fair Delivery'?
We could have offered 'FREE DELIVERY' and hidden the cost by raising our prices like many do, but we felt that would be unethical so we just apply one transparent delivery charge for your order. Simple!
How much do we charge for Fair Delivery?
|£0.00 to £99.99||£4.95|
|£100.00 to £149.99||£9.95|
|£150.00 to £199.99||£14.95|
£200.00 to £299.99
£300.00 to £399.99
£400.00 to £499.99
£500 and above
How Soon Can We Deliver?
If you've ordered it, its cos you're desperate for it...we get that! Thats why we aim to ship your order out on the same day we receive it, and we only use premium express services. You can expect to receive all in stock items within 3 working days.
When Do We Deliver & How Will You Know?
You will always be notified when your order has been handed over to our delivery company of choice, and you'll see a tracking number which you can click and use to follow the progress of your item. Small and Medium items will deliver to you as soon as possible, and if you miss them they will either attempt redelivery or will give you the opportunity to reschedule to suit you. You can even arrange to collect at a pick up point if thats easier. Larger items may require a little more attention, and you may receive a call, text message or email from the delivery company in order to schedule a convenient time for you to receive your delivery. It's extremely efficient and painless...we've been doing this for a while now! The table below shows these costs in more detail, and will be applied automatically at checkout. Should you have any queries at all, please do not hesitate to contact us via email email@example.com, and we will be happy to assist you. Please note. Shipping costs quoted at the time of order for international shipments can be subject to change. If there are any increases to costs once your order has been packed in our warehouse, we will be in touch to discuss before we ship any goods.
PRODUCTS ON PRE ORDER
In line with our ethical, Fair Trade principles we allow long lead times to ensure our small artisanal suppliers are not unreasonably pushed beyond capacity, and as such this can cause delays which we support.
If all items purchased are on pre-order, these will be not be delivered until the date specified at the time of ordering.
If your order consists of both in stock and pre-order items, the in-stock items will be delivered within our normal timeframe.
Where pre-order items are due into stock within two weeks of your order being placed, we will hold the entire order to combine delivery at the earliest opportunity.
Pre-order dates are subject to change, for an updated date of arrival please contact our customer services team directly. Whilst we endeavour to provide accurate dates of delivery on Preorder items, most items are hand made for us overseas and therefore can fluctuate. If you are unsure, you should allow up to 12 weeks.
We always take full payment for pre-order items due to the high demand nature of our items, to ensure these are secured and reserved for you as our items are often sold out before they even arrive with us. We do this within the guidelines of the Consumer Rights Act of 2015.
For products that exceed size/weight limits for standard delivery, we may use a two-man delivery service. This includes, but is not limited to, larger furniture and furniture sets.
Our two-man courier will contact you directly to arrange a convenient delivery date. This can be up to 7 days from placing your order. You will receive a courtesy call one hour before delivery.
When it comes to carriers, we only work with the best. It isnt easy moving product from A to B, and when its furniture it becomes super tricky! Where we can send an item mail order packed, parcel post, we will. But when an item has the slightest chance of damage, we dont take any chances and may choose to two man or palletise your item. It may look like overkill to receive a small item, diligently wrapped and strapped to a pallet, but trust us...its for the good of your beautiful handmade product.
In cases where we select palletised delivery, the service will be curbside which means that the driver is obligated to remove the item palletised from his vehicle and place it at the end of a driveway (curbside). He is not obligated to remove the item from the pallet, remove the pallet, or take the item to the front door. This is of course at the drivers discretion.
We endeavour to meet all our advertised delivery times, however in the case of Force Majure and adverse weather conditions there may be occasions where we cannot meet these. If this is the case, we will inform you promptly.
When your delivery arrives, please check it carefully whilst your driver waits (which he must do by law). You should check for signs of damage to the packaging and should open and inspect the item to ensure it is what you ordered, as once signed for by you or on your behalf we cannot replace, refund or accept any claims for issues relating to the item.
If you are not satisfied with the condition or your item in general when it arrives, please do not sign and accept the parcel as a signature denotes that you are completely happy with your item. No claims can be made retrospective of this.
Please contact us at firstname.lastname@example.org to report the issue if you have had to refuse delivery of your item.
Freephone: +44 844 5816 388
Monday to Friday: 9am to 5pm
Saturday & Sunday: Closed